Topfoxx Limited Warranty

In order to claim the benefits of this warranty, you must have purchased a warranty for your item at the moment of checkout, and obtained a warranty claim number.

 

PURCHASE OF WARRANTY

You can purchase the limited warranty along with your items at checkout.
If you didn’t purchase the limited warranty for your order, you have up to 30 days to do so. After that period, we can no longer accept the purchase of warranty.

If the warranty was not purchased along with the items at checkout, you must reach out to our customer service department to request to purchase the warranty. 

WHAT IS COVERED

This Limited Warranty only covers defects in materials and workmanship in this product. 

WHAT IS NOT COVERED

This limited warranty does not cover the following 

    • Damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to constant excess moisture or extreme temperatures.
    • Unauthorized tampering with this product, any repairs or modifications attempted by anyone who is unauthorized to perform such work on  Topfoxx products, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
    • Total loss or theft of the product.

 

DURATION OF THE WARRANTY

This warranty will cover your product for one (1) year from the date of original purchase. 

Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material

WHO IS COVERED 

Only the original purchaser of this product is covered under this limited warranty.
This limited warranty is not transferable to subsequent purchasers or owners of this product.

If the product covered under the warranty was a gift, please contact our Customer Service Team for assistance with your claim. 

HOW TO SUBMIT A LIMITED WARRANTY CLAIM

To obtain the benefit of this warranty, fill out the form to initiate a request for a replacement for your product. Available here.

Along with the Warranty Claim Code, you will need to include your order number, the name on the order, a picture of the item, and proof of purchase.
In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt of the product as proof of purchase from Topfoxx.

Once your request is reviewed, you will receive correspondence from Topfoxx with information about the outcome of your request, return information or if more information from you is required.

If it is decided that this product should be returned directly to Topfoxx, this product should be properly packed in a carton box, for shipping.

If your claim is approved, we will then update you with your replacement order status. 

Topfoxx retains the exclusive right to replace your eyewear at its sole discretion. 

WHAT TOPFOXX WILL DO

Topfoxx will, at its sole option, send you a new pair of the same item covered by your warranty in exchange for the one you are wanting to replace to satisfy a proper claim under this limited warranty, and your claim code will no longer be valid. 

If the product is not available in our inventory, we will provide you with one of the following:

  • Store credit for the original value of the product
  • A different item of equal or lesser value

 

WHAT TOPFOXX WILL NOT DO UNDER THIS LIMITED WARRANTY

If this product is returned to Topfoxx, uninsured, we will not assume any risks of loss or damage during shipment.

Refund your return, as this is reserved only and exclusively for eligible returns.
Topfoxx will not include a warranty for your replacement item. Your Topfoxx product warranty expires the moment you receive a replacement product from Topfoxx. 

 

NO OTHER EXPRESS WARRANTY APPLIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOPFOXX SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF TOPFOXX CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.